At, we understand that sometimes things don’t go as planned. Whether you’ve had a change of heart or received a damaged or faulty item, we’re here to guide you through the return process. Please read below for detailed information on our return policies and procedures.

Change of Mind Returns

We understand that decisions can change, even after making a purchase. To accommodate your needs, we offer a 30-day return window from the date of purchase. Please keep in mind the following criteria for “Change of Mind” returns:

  • The item must remain unused and in its original condition.
  • It should be returned in the original, unopened packaging.
  • Return shipping costs are the responsibility of the buyer.

Note that certain items returned due to a change of mind may be subject to restocking fees.

Damaged or Faulty Items

Your satisfaction is of paramount importance to us. If you happen to receive a damaged or faulty item, rest assured that we will take all necessary steps to resolve the issue promptly. We adhere to Australian Consumer Law to ensure a seamless resolution process. Here’s what you need to do:

  • Retain your purchase receipt or online order number, as it will expedite the return process.
  • Contact our dedicated customer support team to report the issue.
  • Follow our instructions for returning the item.
  • We will work diligently to provide you with a replacement or refund, as applicable.

Fitment Guarantee

Our commitment to you includes ensuring that our products are compatible with your vehicle. If you receive a product that doesn’t fit your vehicle and you’ve met all the fitment guarantee requirements, we are dedicated to helping you obtain the right parts. For comprehensive details, please visit our Fitment Guarantee page.


Unless stated otherwise on the Site, all products sold by are covered by the manufacturer’s warranty and conditions, effective from the date of purchase.

Replacement products or refunds (including shipping) will be provided by under the following circumstances:

  1. The product is faulty or does not meet acceptable quality standards.
  2. The product is not suitable for its intended purpose.
  3. The product does not match the sample or the descriptions provided by
  4. The product was damaged during delivery.
  5. You can provide proof of purchase with the receipt.

Replacement products or refunds will be processed upon the receipt and inspection of items deemed faulty or incorrectly supplied.

In cases where a warranty fault is recognized and accepted by us, we will refund shipping expenses. If shipping costs are covered by for replacements, the original shipping address will be used.

Please note that exchanges are only provided for products that are clean, unused, and in saleable condition. This means the product must be in its original packaging, including manuals and all accessories, and the product(s) must remain unopened, unused, and in their original condition. Electrical components cannot be returned if the packaging seal is broken.

If you receive an incorrect or faulty product, please contact us within 30 days of delivery by completing the return form below.

Return Process

1. Get in Touch

Contact our support team using the form provided below. Please provide detailed information about your order, including your order number, contact information, and a clear description of the issue.

2. Response and Instructions

Our support team will promptly respond to your inquiry with clear instructions on how to proceed. This response will include the specific return process tailored to your situation.

3. Secure Packaging

For both change of mind and damaged/faulty item returns, it is crucial to package the items securely. If you have the original delivery packaging, please use it. If not, select a similar-sized packaging to ensure the safe return of the item. Proper packaging helps prevent damage during transit.

4. Shipping

Depending on the circumstances, we will guide you to drop the package off at your local post office or arrange a courier pick-up. This step ensures that your return reaches us safely and efficiently.

5. Resolution

We will proceed with the appropriate resolution upon receiving the returned item in the correct condition. This may include a refund or replacement, as determined by the nature of the return.

Return Form